Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "koi500", "we", "us", "our" refers to the koi500 online gaming platform operated under the domain koi500.cam and all associated services.
• "User", "you", "your", "player" refers to any individual who accesses, registers for, or uses koi500 services.
• "Account" means the personal gaming account created by a user to access koi500 services, identified by a unique username and password.
• "Services" encompasses all gaming offerings provided by koi500, including but not limited to sports betting, live casino games, slot machines, togel (Indonesia's traditional numbers lottery), and other gambling products.
• "Deposit" refers to any transfer of funds from the user to their koi500 account balance via approved payment methods including Indonesian bank transfers (BCA, BRI, BNI, Mandiri) or e-wallets (OVO, DANA, GoPay, ShopeePay).
• "Withdrawal" means the transfer of funds from the user's koi500 account balance to their registered Indonesian bank account or approved payment method.
• "Bonus" includes any promotional credits, free spins, cashback, or other incentives offered by koi500 subject to specific terms and wagering requirements.
• "Wager" or "Stake" refers to the amount of money placed on a bet or game round.
• "IDR" or "Rp" denotes Indonesian Rupiah, the exclusive currency for all transactions on koi500.

2. Acceptance of Terms

By creating an account on koi500, depositing funds, placing bets, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any provision contained herein, you must immediately cease using koi500 services and close your account.

These terms constitute a legally binding agreement between you and koi500. We reserve the right to modify, amend, or update these terms at any time without prior notice. The "Last Updated" date at the top of this document indicates the most recent revision. Your continued use of koi500 services following any changes constitutes acceptance of the revised terms. It is your responsibility to review this page periodically to remain informed of any updates.

Additional terms may apply to specific promotions, bonuses, tournaments, or special features offered by koi500. Where such supplementary terms conflict with these general Terms and Conditions, the specific terms for that promotion or feature shall prevail to the extent of the conflict.

3. Eligibility Requirements

To use koi500 services, you must meet all of the following eligibility criteria:

• Age Requirement: You must be at least 21 years of age. Online gambling is restricted to adults only. koi500 strictly prohibits minors from creating accounts or using our services. We reserve the right to request proof of age at any time, and accounts found to belong to individuals under 21 years will be immediately suspended and all funds forfeited.
• Residency: You must be a resident of Indonesia with a valid Indonesian national identity card (KTP). koi500 services are specifically designed for the Indonesian market and are not available to residents of jurisdictions where online gambling is prohibited.
• Legal Capacity: You must have the legal capacity to enter into binding contracts under Indonesian law. Individuals who have been declared legally incompetent or are under guardianship may not use koi500 services.
• Single Account: Each individual may maintain only one account on koi500. Creating duplicate accounts for the purpose of abusing bonuses, evading restrictions, or any other reason is strictly prohibited and will result in immediate termination of all accounts and forfeiture of balances.
• Financial Responsibility: You must use only funds that you legally own and are entitled to use for gambling purposes. Gambling with funds that do not belong to you, using stolen payment methods, or depositing with the intent to launder money is strictly prohibited.
• Compliance with Laws: You are solely responsible for ensuring that your use of koi500 services complies with all applicable laws and regulations in your jurisdiction. While koi500 operates internationally, users must independently verify the legal status of online gambling in their specific location.

4. Account Registration

Creating a koi500 account requires providing accurate, complete, and current information during the registration process. You agree to:

• Provide your full legal name as it appears on your Indonesian national identity card (KTP).
• Provide a valid email address that you actively monitor and can receive communications from koi500.
• Provide an active Indonesian mobile phone number for account verification and security purposes.
• Create a strong, unique password that you will keep confidential and not share with any third party.
• Complete Know Your Customer (KYC) verification by submitting clear photographs of your KTP and a selfie holding your KTP when requested by koi500.
• Ensure your registered bank account or e-wallet for withdrawals is in your own name and matches the name on your koi500 account.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity conducted through your account will be considered your responsibility, whether or not you authorized such activity. You agree to:

• Immediately notify koi500 customer support if you suspect unauthorized access to your account.
• Log out from your account at the end of each session, especially when using shared or public devices.
• Never share your password with anyone, including koi500 staff (who will never ask for your password).
• Use a secure internet connection and avoid accessing your account over public Wi-Fi networks where possible.

koi500 is not liable for any losses resulting from unauthorized account access that occurs due to your failure to maintain adequate security measures. However, if you promptly report suspicious activity, we will investigate and take appropriate action to secure your account.

KYC Verification

To comply with anti-money laundering regulations and prevent fraud, koi500 requires all users to complete identity verification before processing withdrawal requests. The KYC verification process involves submitting:

• A clear, color photograph of the front and back of your Indonesian national identity card (KTP) showing all details legibly.
• A selfie photograph of yourself holding your KTP next to your face, ensuring both your face and the KTP details are clearly visible.
• Additional documentation may be requested in certain cases, such as proof of address (utility bill, bank statement) or source of funds documentation for large deposit amounts.

Verification typically completes within 4-24 hours during business days. Accounts that fail to complete KYC verification when requested will have withdrawal privileges suspended until verification is successfully completed. Deliberately providing false or fraudulent documentation will result in immediate account termination and forfeiture of all funds.

5. Deposits and Withdrawals

Deposits

koi500 accepts deposits in Indonesian Rupiah (IDR) only through the following approved payment methods:

• Bank Transfer: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, Bank Permata, BSI (Bank Syariah Indonesia), and other major Indonesian banks.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

The minimum deposit amount is Rp 50,000 per transaction. There is no maximum deposit limit, though unusually large deposits may trigger additional verification requirements for security and compliance purposes. Deposits typically appear in your koi500 account balance within 3 minutes of payment confirmation. If your deposit does not reflect within 15 minutes, contact customer support immediately with your transaction reference number.

All deposit transactions are final and non-refundable once credited to your account balance. You may only deposit funds that legally belong to you. Deposits made using stolen payment methods, fraudulent accounts, or for the purpose of money laundering will result in immediate account termination and reporting to relevant authorities.

Withdrawals

You may request withdrawals of your available account balance at any time, subject to the following conditions:

• KYC Verification: Your account must have successfully completed KYC identity verification. First withdrawal requests automatically trigger the verification process if not already completed.
• Minimum Withdrawal: Rp 100,000 per transaction.
• Same Payment Method: Withdrawals must be made to a bank account or e-wallet registered in your own name, matching the name on your koi500 account.
• Wagering Requirements: Deposited funds must be wagered at least once (1x playthrough) before withdrawal is permitted. This standard industry practice prevents money laundering. Bonus funds are subject to specific wagering requirements stated in the bonus terms.
• Processing Time: Standard withdrawals process within 24 hours for verified accounts. Silver tier members receive priority processing (12 hours), and Gold tier VIP members enjoy express processing (2 hours).
• Transaction Fees: koi500 does not charge withdrawal fees. However, your receiving bank or e-wallet provider may impose their own fees, which are beyond koi500's control.

koi500 reserves the right to conduct additional verification checks before processing withdrawal requests, especially for large amounts or accounts exhibiting suspicious activity. In rare cases, withdrawals may be delayed pending investigation, and you will be notified of the reason and expected resolution timeline.

6. Bonuses and Promotions

koi500 periodically offers bonuses, promotions, free spins, cashback, and other incentives to enhance the gaming experience. All bonuses are subject to specific terms and conditions that are clearly stated on the promotional page. General rules applicable to all koi500 bonuses include:

• Eligibility: Unless otherwise stated, bonuses are available only to verified koi500 members who meet the age and residency requirements.
• One Bonus Per Player: Each player may claim each promotional offer only once. Attempting to abuse bonuses through multiple accounts is prohibited.
• Wagering Requirements: All bonus funds are subject to wagering requirements (typically 20x-40x the bonus amount) before they can be withdrawn. The specific multiplier is stated in each promotion's terms. For example, a Rp 500,000 bonus with 30x wagering requires Rp 15,000,000 in total wagers before withdrawal.
• Game Contribution: Different games contribute differently toward wagering requirements. Slots typically contribute 100%, while table games like blackjack and roulette may contribute only 10-20%. Check each bonus's specific game contribution table.
• Maximum Bet Limits: While bonus wagering requirements are active, maximum bet limits apply (commonly Rp 50,000 per spin/bet). Exceeding maximum bet limits forfeits the bonus and any winnings derived from it.
• Expiration: Bonuses and their associated wagering requirements typically expire 30 days after issuance unless otherwise stated. Unused or unwagered bonuses will be removed from your account upon expiration.
• Withdrawal Impact: Requesting a withdrawal before completing bonus wagering requirements will forfeit the bonus and any winnings generated from bonus funds. Only your original deposited amount and winnings from cash bets will be withdrawn.
• Right to Modify: koi500 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. We also reserve the right to exclude players from promotions if bonus abuse is suspected.

7. Gameplay Rules

When using koi500 services, you agree to abide by the following gameplay rules:

• Fair Play: You must play fairly and in good faith. Any attempt to manipulate game outcomes, exploit software vulnerabilities, collude with other players, or engage in any form of cheating is strictly prohibited.
• Game Rules: Each game available on koi500 has specific rules regarding betting options, payouts, and gameplay mechanics. It is your responsibility to understand these rules before playing. Game rules can be accessed within each game interface.
• RTP and Odds: All games display their Return to Player (RTP) percentage and relevant odds information. These are mathematically verified and independently audited. Actual results may vary in the short term due to variance, but long-term results will align with stated RTP.
• Sports Betting: For sports betting markets including football (bandar bola), bets are settled based on official results from the governing sports body. If a match is postponed, abandoned, or cancelled, specific settlement rules apply as detailed in our sports betting rules section.
• Live Dealer Games: When playing live dealer games, you must behave respectfully toward dealers and other players. Abusive, offensive, or disruptive behavior will result in removal from the game and potential account suspension.
• Technical Issues: In the rare event of game malfunction, all affected bets will be voided and stakes returned to player accounts. koi500 is not liable for losses resulting from technical failures, internet connectivity issues, or device malfunctions on the player's end.
• Bet Settlement: All bets are final once placed and cannot be cancelled or modified. Ensure you review your selections carefully before confirming any wager.

8. Prohibited Activities

The following activities are strictly prohibited on koi500 and will result in immediate account suspension, termination, and forfeiture of funds:

• Underage Gambling: Any attempt by individuals under 21 years of age to access koi500 services.
• Fraud and Identity Theft: Using stolen payment methods, creating accounts with false identity information, or submitting fraudulent KYC documents.
• Multiple Accounts: Creating more than one account per individual, regardless of reason.
• Bonus Abuse: Creating multiple accounts to claim bonuses repeatedly, colluding with other players to abuse promotions, or using any system to unfairly exploit bonus offers.
• Money Laundering: Using koi500 services to transfer, disguise, or conceal illegally obtained funds.
• Collusion and Cheating: Working with other players to gain unfair advantages, manipulating game outcomes, or exploiting software bugs.
• Automated Play: Using bots, scripts, or any automated software to place bets or play games.
• Arbitrage Betting: Systematically exploiting odds differences or delayed odds updates to guarantee profits.
• Chargebacks: Initiating chargebacks or payment disputes with your bank/e-wallet after funds have been credited to your koi500 account. Chargebacks constitute fraud and will result in permanent ban and legal action.
• Offensive Conduct: Harassment, abuse, threats, or offensive language directed at koi500 staff or other players.

9. Account Suspension and Termination

koi500 reserves the right to suspend or terminate any user account at our sole discretion if we determine that:

• The user has violated any provision of these Terms and Conditions.
• The account is involved in fraudulent activity, money laundering, or other illegal conduct.
• The user is engaging in prohibited activities as outlined in Section 8.
• The user has failed to complete KYC verification when requested.
• The account shows signs of problem gambling behavior and suspension is in the user's best interest (see our Responsible Gaming page for self-exclusion tools).

Upon account termination for violation of terms, all pending bonuses and winnings derived from fraudulent activity will be forfeited. Legitimate cash balances may be returned to the user after deducting any amounts owed to koi500, though we reserve the right to withhold funds pending investigation. Users terminated for fraud or illegal activity will be permanently banned from creating new accounts.

Users may also voluntarily close their accounts at any time by contacting customer support. Before account closure, all wagering requirements must be completed, and remaining balance must be withdrawn. Accounts closed at user request can be reopened after a 7-day cooling-off period unless the user has opted for permanent self-exclusion.

10. Limitations of Liability

koi500 provides gaming services "as is" without warranties of any kind. To the fullest extent permitted by law:

• koi500 is not liable for any losses resulting from user error, including incorrect bet placement, failure to understand game rules, or mismanagement of bankroll.
• koi500 is not liable for losses caused by internet connectivity issues, device malfunctions, or technical problems on the user's end.
• koi500 is not responsible for delays or failures in payment processing caused by third-party payment providers or Indonesian banks.
• In the event of game malfunction, koi500's maximum liability is limited to returning the affected wagers. We are not liable for potential winnings that would have occurred in the absence of the malfunction.
• koi500 is not liable for any indirect, consequential, or punitive damages arising from your use of our services.
• koi500's total aggregate liability for any claims related to our services shall not exceed the amount you deposited in the 30 days preceding the claim.

You acknowledge that gambling involves risk and that losses are an inherent part of the activity. koi500 encourages responsible gaming and provides tools to help you stay in control, but ultimate responsibility for gambling decisions rests with you.

11. Dispute Resolution

If you have a complaint or dispute regarding koi500 services, we encourage you to first contact our customer support team, who will make every effort to resolve the issue promptly and fairly. Our support team is available 24/7 via live chat, email, and WhatsApp.

If the issue cannot be resolved through customer support, you may escalate your complaint by submitting a formal written dispute to our management team. All formal disputes must include:

• Your account username and registered email address.
• A detailed description of the issue, including relevant dates, transaction IDs, and any supporting evidence.
• The resolution you are seeking.

We will investigate all formal disputes thoroughly and provide a written response within 14 business days. Our decision on the matter will be final and binding. For unresolved disputes, you may seek mediation through an independent alternative dispute resolution service, though such proceedings will be conducted in accordance with Indonesian law.

By using koi500 services, you agree to attempt to resolve all disputes through good-faith negotiation and mediation before pursuing any legal action.

12. Contact Information

For questions about these Terms and Conditions, or for any other inquiries, please contact koi500 customer support:

• 24/7 Live Chat: Available through the koi500 website and mobile app
• Email: [email protected]
• WhatsApp: +62 812 3456 7890 (Available 08:00-24:00 WIB)

Our customer support team consists of native Indonesian speakers who are trained to assist with all aspects of your koi500 experience, from account registration and payment issues to game rules and bonus terms. Average response time is under 5 minutes during peak hours.